Privacy policy

This privacy policy governs the manner in which Relax Candle and Bath collects, uses, maintains and discloses information collected from users of www.relaxcandleandbath.co.uk

At Relax Candle and Bath Co, we take privacy very seriously and are committed to keeping your information safe and we assure you that we have taken the necessary steps to ensure this.

We comply with the General Data Protection Regulation (GDPR) that came into effect on 25/05/2018.

This privacy notice aims to give you information on how Relax Candle & Bath Company collects and processes your personal data through the use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition or event.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.

What do we do with your information?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed.

When you purchase products from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.  When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Our website automatically collects the minimum amount of information about visitors each time they visit our site.  This information is used to help us understand how our website is used and to ensure our website is always working to meet our customers’ needs.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communication Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose.  Aggregated Data may not be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.  For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.  However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting this information and using it for that specific reason only.  If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Security

We have put in place appropriate security measures to prevent your personal data from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and have a duty of confidentiality. We secure access to any transactional area of our website using https technology. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out vulnerability testing to identify ways to further strengthen our security. We have also put into place procedures on how to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.  Additionally, the personal data we collect will be used for the following purposes:

Cookies

A ‘cookie’ is a data text file that is placed in your browser and allows Relax Candle and Bath Co to recognise you each time you visit this website.  Cookies themselves do not contain any personal information, and Relax Candle and Bath Co does not use cookies with the aim to collect personal information.

In addition, any other internet sites or services that may be accessible through Relax Candle and Bath Co have separate data and privacy practices, and therefore we disclaim any responsibility or liability for their policies or actions. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on our website and other sites may be impaired.

How we use cookies

We use cookies on our website in two ways: to continuously improve our website and to effectively enhance your experience. We record the minimal amount of personal information when visiting the site, using the below third-party services.

Google Analytics

Used to help us understand how visitors use our main website and trade site, we collect information to create these cookies are used to collect information about how visitors use our website.  We use the information to compile reports and to help us continually improve the website and your overall experience.

For more information regarding Google Analytics please visit:

http://www.google.com/analytics/learn/privacy.html

AdWords

We use Google Adwords to remarket our services to users based on their actions on our website, enabling us to enhance the end-to-end experience.

For more information regarding Google Adwords please visit:

https://www.google.com/policies/technologies/ads/

Facebook Pixel

Used to record information about the visitor’s session on our website, we use a Facebook Pixel to understand individual visitor behaviour so that we can effectively remarket our services to them on the social media platform itself.

For more information regarding the Facebook Pixel please visit:

https://www.facebook.com/ads/website_custom_audiences/

Email Marketing

When you sign up to our mailing list, we use this information to send you regular information, new product launches and promotions via email.  We may tailor our email communications according to which emails you open and which links you click to ensure a positive experience on our site. We store this information securely on Mailchimp and never release any information externally.

For more information regarding Mailchimp please visit: https://mailchimp.com/legal/privacy/

FURTHER INFORMATION

Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically and only for the purposes identified.  We will never share your information with any other businesses.

External sites

Relax Candle and Bath Co Ltd is not responsible for the content of external internet sites.  You are advised to read the privacy policy of any external sites before disclosing personal information. No endorsement of the content of those sites is to be implied.

Questions or concerns

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at hello@relaxcandleandbath.co.uk or by post to:

Relax Candle and Bath Company Ltd

Building 3, Unit 4, Tameside Business Park, Denton, Manchester, M34 3QS

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